For most aluminum pergola systems, the standard motor warranty is 2 years under normal usage.If any quality issue occurs during the warranty period, the motor can be replaced free of charge, while installation is usually handled locally with remote technical support.
How Motor Replacement Works For overseas projects, the standard process is: • Client provides video or photos for issue confirmation • Technical team diagnoses the problem • Replacement motor is shipped if needed • Installation is completed by local technician with guidance. This method is widely used in international projects and ensures fast and cost-effective service
Why On-Site Service Is Not IncludedBecause pergola projects are global, on-site service is usually not included due to: • High international travel cost • Different local labor conditions • Faster response via local support Instead, remote support + local installation is the industry standard
Practical Advice for BuyersTo avoid future issues: • Choose reliable motor brands (Somfy / Dooya / A-OK etc.) • Confirm warranty terms before order • Ensure proper installation by professionals
FAQ
Q1: Is motor replacement really free? Yes, if the issue is caused by product quality within warranty.
Q2: Who installs the replacement motor? Usually local installers or project contractors.
Q3: Can supplier send technicians? Possible, but usually not included in warranty scope.
Looking for a reliable aluminum pergola system with clear warranty support? Contact us for: • Product details • Technical drawings • Quotation within 24 hours
Media ContactCompany Name: YAOXING ALUMINUMEmail: Send EmailCountry: ChinaWebsite: https://www.yx-aluminum.com/
